How 365vic Protects Your Personal Data

1. Introduction

This Privacy Policy applies to all users of the 365vic platform accessible at 365vic.vu. It describes how we collect, use, store, and share personal information when you interact with our website, create and manage your account, make transactions, or use any game or betting service we offer.

365vic is committed to handling personal data responsibly. The platform serves users in the Philippines, and this policy reflects that context. When we refer to "personal data" or "personal information," we mean any information that identifies or can reasonably be used to identify you as an individual.

If you have questions about how your data is handled, you can reach the 365vic support team through the live chat feature available on the platform.

2. What Personal Data We Collect

We collect personal data through different points of interaction on the platform. The categories below outline what we collect and when.

2.1 Registration Data

When you create a 365vic account, we collect your legal name, date of birth, mobile number, email address, and any username or password you create. This information is required to set up and manage your account.

2.2 Identity Verification Data

To comply with Know Your Customer (KYC) requirements, we collect copies of valid Philippine government-issued identification documents — such as a passport, driver's licence, or UMID — along with any supplementary documents we may require to complete the verification process.

2.3 Transaction and Financial Data

We record all deposits, withdrawal requests, betting activity, and account balance changes associated with your account. Payment method details — such as a bank account number or registered e-wallet identifier — are collected when you add a payment method and are used solely for processing your transactions.

2.4 Usage and Device Data

We automatically collect technical data when you access the platform, including your IP address, browser type, operating system, device type, session timestamps, and pages visited. This data helps us maintain platform security, detect fraud, and improve the overall user experience.

2.5 Communications Data

If you contact our support team via live chat or any other channel, we retain records of those conversations to assist with account queries, resolve disputes, and improve support quality.

3. How We Use Your Personal Data

The table below outlines the main purposes for which we use the personal data we collect.

We do not use your personal data for purposes beyond what is described above without informing you and, where required, obtaining your consent.

4. KYC and Identity Verification

Identity verification is a mandatory step for all 365vic accounts before withdrawal requests can be processed. We require KYC to confirm that you are who you say you are, that you meet the minimum age requirement of 21, and that you are accessing the platform from the Philippines.

Documents submitted for KYC are reviewed by our verification team or our appointed identity verification service provider. These documents are stored securely and are not accessible to unauthorised parties. We retain KYC documents for as long as your account remains active and for a period after closure as required by applicable legal or regulatory obligations.

If your KYC submission is incomplete or cannot be verified, we may suspend your account or restrict withdrawals until the issue is resolved. You will be notified through your registered contact details if this happens.

5. Payment Data and Transaction Records

All financial transactions on 365vic are processed in Philippine Peso (PHP). We support bank transfers through Philippine online banking and selected local e-wallets. Payment method details you provide — such as a registered bank account or e-wallet identifier — are stored in your account and used solely for the purpose of processing your transactions.

We do not store full bank account credentials or authentication details for third-party payment services. Payments are processed through our payment service providers, who handle transaction data according to their own privacy and security standards.

Transaction records — including the date, amount, method, and outcome of each transaction — are retained as part of your account history. These records may be used in the event of a dispute, support query, or compliance review.

6. Cookies and Tracking Technologies

365vic uses cookies — small text files placed on your device — to support the operation of the platform and improve your experience. The types of cookies we use include the following:

• Essential cookies — Required for the platform to function. These handle things like keeping you logged in during a session. They cannot be disabled without affecting how the platform works.
• Analytics cookies — Used to understand how users navigate the platform, which pages are visited most, and where technical issues occur. This data is used in aggregate and does not identify individual users.
• Preference cookies — Store settings you have selected, such as display preferences, so they are remembered when you return.

You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling essential cookies may affect your ability to log in or use certain features of the platform.

We do not use cookies to serve third-party advertising or to track you across unrelated websites.

7. Sharing Your Personal Data

365vic does not sell your personal information. We share personal data with third parties only in the following circumstances:

• Payment processors — To facilitate deposits and withdrawals in PHP. Only the data necessary to process your transaction is shared.
• Identity verification providers — To support the KYC process. Document data is shared with our appointed verification partner under strict confidentiality terms.
• Legal and regulatory obligations — Where we are required by law, court order, or regulatory direction to disclose personal data to authorities.
• Fraud prevention services — To detect and prevent fraudulent activity, unusual account behaviour, or potential money laundering.

All third-party service providers used by 365vic are contractually required to handle personal data in a manner consistent with this Privacy Policy and to implement appropriate security measures.

8. Data Security

365vic uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and the platform. Stored personal data is held on secure servers with access restricted to authorised personnel only.

We implement technical and organisational measures to protect against unauthorised access, accidental loss, destruction, or alteration of personal data. These measures are reviewed and updated regularly.

Your account is protected by your login credentials and OTP (One-Time Password) verification. You are responsible for keeping your password confidential. If you believe your account security has been compromised, contact the 365vic support team immediately through the platform.

No system can guarantee absolute security. While we take every reasonable precaution, we cannot warrant that data breaches will never occur. In the event of a breach that affects your rights or interests, we will notify you as required.

9. How Long We Keep Your Data

We retain personal data for as long as your account is active and for a period following account closure as necessary to meet our legal, financial, and regulatory obligations. The retention period for specific data types is as follows:

• Account registration data — Retained for the lifetime of your account and for up to five years after closure.
• KYC documents — Retained for the period required by applicable anti-money laundering and identity verification regulations.
• Transaction records — Retained for up to five years after the date of the transaction.
• Support communications — Retained for up to two years from the date of the interaction unless a longer period is required for dispute resolution.
• Usage and device data — Retained for up to twelve months from collection unless a longer period is required for security or fraud investigation purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer identify you.

10. Your Data Rights

As a user of the 365vic platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through the live chat available on the platform.